Coach, SmartLife and Assistive Technology Programs
CNIB Foundation, Canada

Full-Time Permanent, Thunder Bay, ON

CNIB invites you to build a career as unique as you! We are currently searching for a Coach, SmartLife and Assistive Technology Programs! Reporting to the Provincial Director, Ontario, the Coach, SmartLife and Assistive Technology Programs will lead and empower integrated teams of staff and volunteers to develop and deliver virtual and in-person Accessible Technology Programs and Services that change the lives of Canadians who are blind or partially sighted - improving independence at home, work and play.

As a SmartLife Coach, this role will also assist clients in choosing the right products that meet their accessibility needs, either in-person through drop ins, appointments and organized workshops, or virtually. This role will be responsible for the development and execution of accessible technology programs; implementing best practices for current and new programs; identifying new program needs; managing associated funding and adhering to organization-wide service standards while maximizing positive experiences and outcomes for participants.

• You will facilitate virtual and in-person interactive workshops to instruct low vision/blind participants in the use of their iOS and Windows devices, utilizing both built-in and add-on accessibility features
• You will identify accessible technology program needs and develop and execute programs to educate and train participants, implementing best practices for current and new programs.
• You will implement and monitor outcome evaluation processes for all Accessible Technology Programs.
• You will constantly seek opportunities to improve service delivery metrics, achieve key performance indicators, leveraging available impact and evaluation data to enhance participant outcomes.
• You will represent SmartLife at all technology fairs and demonstration opportunities and when appropriate, facilitate access to leading vendors of assistive technology.
• Assist customers in navigating the SmartLife Centre and e-commerce site. Recommend technology and devices that meet customer needs and facilitate purchase transactions through the Point-of-Sale system.
• Develop and integrate creative programmatic strategies to engage SmartLife customers with existing and new SmartLife accessible technologies

Requirements

• A track record of successful people management encompassing leading, managing and motivating teams of staff and volunteers
• Excellent interpersonal, influencing, and communication skills, with the ability to plan and deliver clear communications to a diverse audience portrays the appropriate professional image
• Experience in program development, outcome evaluation and project management
• Strong proficiency in Accessible Technologies, iOS platforms, MS Office Suites and internet-based software
• Excellent analytical, problem definition and problem-solving skills.
• Proven time management, planning, coordination, and organizational skills
• Professional attitude, results oriented, strategic, and flexible
• Knowledge of Accessibility Standards and best practices.

• Minimum Post-Secondary education or equivalent experience.
• Experience in project management, staff training and development, and external presentations are considered an asset.
• Personal or professional experience relating to blindness and sight loss is an asset.
• Willingness to work flexible hours.
• Personal or professional experience relating to blindness and sight loss is considered an asset
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset

Benefits

CNIB is committed to creating and fostering an inclusive culture and welcomes applications from diverse candidates, including but not limited to the Black, Indigenous, and People of Colour (BIPOC) community, persons with disabilities, people who are blind or partially sighted, and those who identify as women, gender diverse, and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. If at any stage you require accommodation, please let us know and we will work with you to support your accessibility needs. We're excited to review your application!

Please note: while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Closing date: November 25, 2022

Life is a beautiful, wonderful, complex thing. Life with sight loss should be no different. At CN

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