Community Assistant Manager Member Service - Sunridge and Calgary branches
Servus Credit Union, Canada
Job Description
Posting Closes: November 30th, 2022
Employment Status: Permanent Full Time
# Of Positions: 1
Compensation: $54,686.00 - $68,357.00 per annum
Premium: additional 6% monthly due to the mobility required of the role.
Additional Information: This is a community Assistant Manager Member Service based out of our Sunridge location. The successful candidate will cover multiple locations including Sunridge, Savanna, Inglewood, 5th Avenue, and Gulf Canada Square.
Reporting to the Branch Manager of each location, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness.
More specifically, the scope of your responsibilities will include, but are not limited to:
- Motivating and coaching employees to find opportunities to re-imagine members financial fitness
- Being proactive in pursuing new business opportunities
- Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
- Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
- Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners
- Demonstrating an expert understanding of all branch security procedures
Requirements
To qualify, you will need at least 4 years of retail banking experience and your high school diploma.
Although not required, the following education/certificates are valuable assets:
- Post-secondary education in Finance (or related studies)
Moreover, Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates who have great interpersonal skills, impeccable communication skills, who are effortless in building rapport with our members and employees. If you are a positive, organized, and problem-solving individual looking for a long-term career growth, then we encourage you to apply!
Benefits
Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career building opportunities. Some of our benefits include:
- Immediate financial service benefits
- Group RSP programs available after 3 months
- 3-week vacation and vacation purchase program
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- Employee/family assistance program
- Profit Share
Servus is building a culture where diversity, equity, inclusion, and belonging are at the center of why we work and how we work. If you want to join a team of community leaders passionate in making an impact, apply now!
What happens next?
Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at with the position and location you are interested in.