General Manager
MaxPeopleHR, Canada
Job Description
About Us
MaxPeople is a professional Human Resources consulting firm offering HR, Training, Recruitment and Employment Law services to clients in need of an effective people strategy to grow their business. We provide services to small and mid-size organizations with the necessary Human Resources infrastructure and the employment law services required for growth.
About Our Client
Our client has served Calgarians since 1903. They are Calgary's most trusted funeral home that understands the importance of family. They believe in treating families as they would their own.
Consider the possibilities of joining a Great Place to Work!
The General Manager (GM) will be a senior member of McInnis amp; Holloway’s leadership team, with specific guidance and direction to managers across 9 locations in order to manage the business effectively and profitably. The GM will provide team leadership with an open, cooperative, and collaborative style, to develop innovative business strategies aligned with McInnis amp; Holloway’s strategic objectives, to support the continued growth of the business.
The ideal candidate will have a blend of financial and operational acumen. The extensive portfolio scope requires significant leadership and management experience, demonstrated fiscal accountability and the utmost integrity. Ultimately, the GM will foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.
Scope of Responsibilities
Business and Operational Management
- Direct the implementation and monitoring of all funeral operations policies, procedures and programs including budget control, customer service delivery standards, quality control standards, and planning.
- Manage the annual operational budget and working with leadership to set targets
- Coach and mentor, all management team members and employee groups by providing guidance, and recommendations for operational efficiencies
- Promote an environment of service excellence with continual improvement of existing services and the development of new initiatives.
- Develop and implement operational plans to follow the company strategy, overseeing business processes, training, and analyzing operational efficiency.
- Lead the short and long term strategy planning process with a focus on business goals and operational priorities
Collaboration and Communication
- Collaborate with colleagues and leadership to remove operational barriers, encourage ideas, and business or operational enhancement
- Work with Leadership and Corporate Departments on product, process, and technology needs and improvement
- Develop and implement communication plans for key initiatives and change management
- Oversee implementation of initiatives and manage change providing leadership and guidance as needed
- Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging
People Leadership
- Develop a strong, trusting, empowered, and reliable team across employee groups
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop proactive and collaborative management style in leaders in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Collaborates with Human Resources throughout discipline, development, and termination processes
Requirements
What you bring to the role:
- University degree or college diploma in business administration or equivalent experience
- At least fifteen (15) years operations experience with progressively increased customer facing responsibilities
- A minimum of 6 years’ of management experience in a senior management role with excellent knowledge of all business practices and strategy development
- Strong analytical, problem-solving and negotiation skills, with creativity and innovation.
- Demonstration of business acumen and ability to review and understand financial statements and ability to prepare and present business cases.
- Strong interpersonal skills with a proven ability to build and foster internal and external business relationships.
- Knowledge of provincial regulatory requirements for funeral operations.
- Self-motivated with the ability to work effectively both independently or as part of a team.
- Excellent attention to detail and consisten