HR Generalist (Remote)
Mattermost, Canada

• Be the first line of contact for all staff inquiries and be a champion for Mattermost’s culture and leadership principles.
• Own Mattermost’s onboarding program end-to-end, ensuring a positive onboarding experience for new staff members. Research new and consistently iterate on existing processes to make Mattermost’s remote onboarding program best-in-class.
• Together with the Manager, People, support async best practices by creating and maintaining a People Ops playbook to document People Operations processes, procedures, and programs related to the staff lifecycle.
• Perform operational tasks as needed, including data entry, offer letters, contract amendments, compensation change memos, employment verifications, and other tasks related to the staff life cycle.
• Conduct exit interviews for departing staff members. Regularly review onboarding and exit surveys to identify trends and create reports.
• Maintain and continually improve offboarding and staff change processes. Drive efficiencies in order to streamline information/workflows while incorporating legal/policy compliance requirements.
• Be the DRI (Directly Responsible Individual) for People Team related compliance projects.Administer global leave of absence programs and be the primary contact for all LOA inquiries and requests.
• Partner with the payroll team to ensure accuracy of payroll data, consistency in payroll timelines, and compliance with employment laws across all countries where Mattermost is active.
• Support as Program Manager for the delivery of key programs such as Performance Reviews and Engagement Surveys.
• Serve as the Subject Matter Expert for People Systems (BambooHR, Culture Amp). Improve workflows and establish auditing and monitoring processes of HR data to maintain data integrity.
• Engage with the Manager, People on basic staff relations issues. Respond to team members’ requests for guidance and escalate to the Manager, People where appropriate.
• Work closely with People Team partners to deliver an exceptional and inclusive staff experience.

• Ability to demonstrate integrity and maintain confidentiality.
• Proactive and results-driven with strong attention to detailClear understanding of employment laws in at least one country where Mattermost has an entity.
• Proven experience creating and improving workflows and internal processes with a focus on improving the employee experience.
• Ability to own and divide focus across a diverse set of responsibilities.
• Strong interpersonal skills and ability to develop constructive and cooperative working relationships with others.
• High EQ, exceptional communication skills, and a willingness to work cross-functionally to achieve team goals.
• Experience supporting HR operations for a global staff, distributed experience preferred.
• Experience with one or more of the following HR tools pref

Job Rewards and Benefits