IT Associate
Village Church, Canada

PRIMARY OBJECTIVES

The IT Associate is responsible for supporting the IT and computer needs of the staff of Village Church. In collaboration with other department stakeholders, this position contributes to the IT infrastructure of the organization as a whole by ensuring others have the tools needed to reach ministry goals for the accomplishment of the mission. This position performs both technical and administrative tasks to ensure the functionality and efficiency of the computer and network systems.

DEMONSTRATED COMPETENCIES

• Technical Expertise: The ability to demonstrate a depth of knowledge and skill as it relates to a technical process or speciality. Acts as an expert in the specific field.

• Thoroughness: Ensures that work and commitments are complete, accurate and have been fulfilled. Able to see and pay attention to details and plans ahead to stay on top of timelines. Possesses a strong ability to focus on tasks and priorities amidst continuous distractions.

• Project Management: Able to manage detailed projects. Proactively anticipates issues before they become problematic. Consults with stakeholders on emerging issues and develops contingency plans. Has a strong sense of urgency about solving problems and getting multiple projects done. Identifies priorities, critical paths, and deadlines.

• Collaboration: Works cooperatively with others and follows through on assigned tasks. It’s an all-hands-on-deck approach to ensure deliverables are completed on time. Works together effectively with interdependent goals and common values and norms to foster a best team environment.

RESPONSIBILITIES

• Maintains agreed upon Service Level Agreements (response time and service time) for the Corporate help desk.
• Completes Onboarding and Off-boarding IT tasks as assigned, ensuring proper set-up of workstations, accounts, and access to common resources (printers, etc.)
• Manage computer inventory, ready to deploy or adapt to the changing needs of the organization.
• Performs troubleshooting to diagnose and resolve problems and minor repairs for Apple hardware and helps manage AppleCare repairs.
• Expands the Corporate knowledge base (common issues/procedures/questions from staff) and documentation (policy, procedure, training, etc.)
• Equips staff to solve basic problems. Provides orientation and guidance to users on how to operate new software and computer equipment.
• Develops and maintains an understanding of the Cloud/On-premises infrastructure to assist in administration/troubleshooting.
• Contributes to IT development projects (such as deployment strategies, Media Asset Management, etc.).

• Ensures that all responsibilities are completed in a purposeful, strategic and focused manner that points people to Jesus.
• Acts as a servant by inviting, discipling, training and equipping others to serve. Leads through example and commits to thanking at least one volunteer on a weekly basis.
• Ensures all responsibilities are produced, promoted and lead with a high level of innovation and excellence, honouring God at the highest level.
• Acts with a sense of ambitious urgency, ensuring all work is completed wisely and impactfully. Time is a gift from God.
• Maintains an openness to being a learner by committing to continuous self, spiritual and professional development.
• Contributes to best team by participating in a joyful culture and working well with peers.
• Demonstrates behaviour consistent with the Standard of Conduct as outlined in the Village Staff Manual.

KEY RESULTS

Gospel:

• The staff and volunteers of Village Church are fully equipped with the IT and computer support needed in order to accomplish the mission of seeing people become fully-devoted followers Jesus.

Community:

• Solutions are built and maintained to support the development of community
• Volunteers are engaged in supporting the mission and equipped through the IT department

Culture:

• The IT solutions used by Village Church are current,excellent, and innovative.
• Pursues relationships with unchurched people - connecting with them and inviting them to events and Sunday services.

WORK WEEK

• Flexible 20 hrs/week (occasional evenings and weekends)

Requirements

• Philosophically aligned with Village Church Mission, Focus and strategy.
• Fulfills character qualifications as highlighted in 1 Timothy and Titus.
• Fulfill the duties required of Village Church members as outlined in the ‘This is Village Church’ course.
• Pursues a deeper relationship with Christ and greater spiritual growth through prayer, the gospel, and community. Is a disciple.
• Detail-oriented, organized, and administr

Job Rewards and Benefits