Customer Service Representative
MacEwen Petroleum Inc., Canada
Job Description
MacEwen is a growing family-owned company that has established itself as an industry leader. We’ve been around for 46 years, and we are still going strong!
What’s in it for you:
- Full-Time Permanent position working Monday to Friday (40 hours/week).
- Full training provided.
- Competitive salary.
- 3 weeks vacation.
- Complete benefits program including health, medical, dental, and life insurance after 3-month probation.
- RRSP plan with an employer match from day one.
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Role Summary:
The Customer Service Representative with Jutzi Fuels (a division of MacEwen Petroleum Inc.), reporting to the Division Manager, will provide exceptional customer service in person and on the telephone. Process payments and invoicing for customers and respond to customer and driver inquiries.
This role is permanent full-time, Monday to Friday, based out of the Stratford office.
In this role, you will:
- Respond to customer inquiries, in person or on the phone
- Take customer orders for goods or services, promote goods or services, respond to inquiries, and update accounts.
- Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
- Performs Accounts receivable tasks, including contacting customers.
- Daily Bank deposits.
- Process counter Lubricant sales.
- Complete and review daily truck reports.
- Ensure all customer billing is accurate and on time.
- Works to ensure customer files are up to date.
- Ensures supplier invoices are processed accurately and on time
- Communicate with drivers on matters of schedules, routes, and changes.
- Dispatch, reroute, or re-organize deliveries when required.
- Prepares progress reports to ensure processes are in control.
- Contributes to the month-end process.
- Works with sales and operations colleagues to assist in the coordination of installations and/or repairs.
Inventory amp; Billing:
- Undertake monthly inventory counts.
- Prepare accurate billing for lubricants, equipment, and supplies.
Equipment:
- Prepare equipment installation schedules and/or repairs.
- Order equipment and products. i.e., pumps, skid tanks, lubricants, DEF, and ensure a working inventory is maintained.
Other:
- Work with the Garage Coordinator to plan and schedule vehicle maintenance and repair.
- Provide backup support for CSRs and the Division Manager.
- Any other duties which can reasonably be required.
Requirements
What We’re Looking For:
- Completion of secondary school is required.
- 2+ years of experience in a customer service/clerical role is required.
- Previous dispatching experience is an asset.
- Someone who shares our company values.
- Proven ability to work with minimal supervision and exceed expectations.
- A high degree of proficiency in the use of Microsoft Office Suite.
- Exceptional communication and negotiation skills, verbal and written, and on the telephone.
- Accuracy and attention to detail.
- Ability to multi-task and juggle competing deadlines and multiple priorities.
Benefits
Why work with us?
- Work with supportive teammates who are passionate about providing exceptional service.
- Access to personal development and technical training programs.
- Learn and collaborate with the best in the industry.
- The perks include employee gym membership reimbursement, discounts on motor fuels at our service stations, and equipment and heating oil.
Before any offer of employment can be extended, a minimum of two business references will be required, and candidates must complete a criminal record check and online Excel/Customer Service assessments.
Please notify Human Resources if you wish to receive this job posting in a different format.
MacEwen Petroleum Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
INDLP