We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative/Sales Associate. In this role, you will be responsible for providing exceptional customer service while also generating sales for our products and services.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Provide accurate product information and resolve customer issues and complaints
- Proactively upsell and cross-sell products and services to customers
- Meet and exceed sales targets and goals
- Collaborate with team members to ensure customer satisfaction and retention
- Maintain accurate and up-to-date customer records and sales data
Requirements
- 2+ years of experience in customer service and sales
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- Experience working in a call center or retail environment is a plus
- High school diploma or equivalent; college degree preferred
Benefits
We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development. If you are passionate about providing excellent customer service and achieving sales goals, we encourage you to apply for this exciting opportunity.
$40,000/base salary + commission. (This is mostly a customer service position)