Central Receptionist
Sandy Hill Community Health Centre, Canada
Job Description
Internal/External Employment Opportunity
Position Title: Central Receptionist
Component/Team: Client Access Team
Status: Contract until August 31, 1.0 FTE Full-Time (35 hours per week)
Salary Scale: $20.73 $24.97 hourly plus 4% vacation pay in lieu of benefits
Start Date: Immediately
APPLICATION DEADLINE: April 11, 2023 at 4:00 p.m.
Position Description:
The role of the Central Receptionist is to ensure that the first interaction a client or guest of the Centre has is a positive one. The Central Receptionist is a resource for clients, providing general information about resources available at the Centre to facilitate client engagement and access to services. The Central Receptionist plays a vital role in establishing positive relationships with clients. The Central Receptionist also assists with the provision of security monitoring services for the Centre and provides a broad range of clerical/reception support to all components of the Sandy Hill Community Health Centre.
Reporting Relationship:
The Central Receptionist is directly accountable to the Central Reception Team Leader for the carrying out of his/her duties and through the Team Leader to the Director, Client Access team and through the Director to the Executive Director.
Requirements
Skills, Education and Experience:
Requirements for this position include:
Education and Language
- Secondary school diploma
- Diploma or other certification in business administration, office administration or medical reception an asset
- Additional training in computer software applications an asset
- Fluency in English, both oral and written
- Under the Centre’s designation to provide French Language Services:
- French (oral expression): Advanced +
- French (oral comprehension): Advanced +
- French (reading comprehension): Advanced +
- French (writing comprehension): Advanced +
Professional Experience
- Two to five years office experience; preferably in a health or social service setting
- Experience with multi-line telephone system
- Experience using an Electronic Clinical Management System / Health Record
- Experience in non-violent crisis intervention
Knowledge, Skills and Abilities
- Strong interpersonal, organizational and problem-solving skills
- Ability to work as part of a multi-disciplinary care giving team
- Positive attitude toward street-involved people, people who are HIV+, hep C+, people living with problematic substance use and/or mental health issues
- Non-judgmental attitude
- Ability to take initiative and be assertive
- Ability to deal effectively with the public
- Ability to manage difficult client behaviour
- Ability to work under stress with multiple demands and unpredictability in the work day
- Ability to work within the mandate of the Sandy Hill Community Health Centre
- Ability to work within a harm reduction framework
- Ability to work independently, following specific directions with attention to detail
- Proficiency in the use of computers and various software applications
- Demonstrated flexibility, good judgment, initiative, creativity and cooperative team player
- Respects and values the diversity of communities and individuals
- Sensitivity and alertness to signs of a client in crisis
- Effective oral and written communication skills (in person and by telephone)
Benefits
In lieu of benefits, 4% vacation pay is added to the hourly rate. We provide our employees the opportunity to enroll in our Pension Plan (Healthcare of Ontario Pension Plan - HOOPP).
Conditions of Employment:
Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre’s hours of operation and program requirements.
An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirement for this position and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre.
Please note that Sandy Hill CHC has a mandatory COVID-19 vaccination policy. All applicants are required to be fully vaccinated against COVID-19 to be considered for employment. An offer of employment will be conditional upon the candidate providing proof of full vaccination. Reasonable accommodations will be considered for individuals with a me