Supervisor Member Service - Edson, AB
Servus Credit Union, Canada
Job Description
Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We are excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry! We are one of Canada’s 50 Best Managed Companies and we are committed to being socially responsible and living the co-operative values. Through our operations, we strive to make a positive impact on our economy, the environment, and society. We know that our employees are our most valuable assets so we offer ongoing growth and career advancement and we reward employees for their hard work and achievements.
It's the core of who we are and what we do.
We are currently looking for a Supervisor Member Service at our Edson Branch located at 4912 2 Ave, Edson, Alberta.
Additional Information:
- Compensation: $50,850 - $63,563 per annum, plus incentive pay
- Employment Status: Full-time permanent (37.5 hours a week); entitled to full benefits
- Days of Operation: Monday to Friday
- Posting Closes: This job posting closes as soon as a suitable candidate is found. This is an URGENT requirement.
Reporting to the Branch Manager, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness.
More specifically, the scope of your responsibilities will include, but are not limited to:
- Motivating and coaching employees to find opportunities to shape members financial fitness
- Being proactive in pursuing new business opportunities
- Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
- Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
- Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners
- Demonstrating an expert understanding of all branch security procedures
Requirements
To qualify, you will need at least 4 years of retail banking experience and your high school diploma.
Although not required, the following education/certificates are valuable assets:
- Post-secondary education in Finance (or related studies)
Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates who have great interpersonal skills, impeccable communication skills, who are effortless in building rapport with our members and employees. If you are a positive, organized, and problem-solving person looking for a long-term career growth, then we encourage you to apply!
Benefits
By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:
- A supportive and engaging working environment
- Benefits that lead the field
- A total rewards strategy that includes recognition for a job well done
- Learning options that support lifelong learning and career-building opportunities
- Opportunities and support for volunteering in local communities and abroad
- Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
Here are some of the benefits that our employees love:
- Financial product benefits available immediately
- Group retirement program available after only 3 months
- Employee financial services team available to help you reach your financial goals
- Disability programs
- Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
- Flexible spending account to purchase additional health or personal wellness items
- Wellness initiatives
- Employee and family assistance plan
- Minimum 3 weeks' vacation and vacation purchase program
- Other leaves including parental, emergency days, and critical care days
- Reward programs
- Incentive pay program
- Recognition for years of service
Servus is building a culture where diver