Technical Writer
Blackline Safety, Canada

Blackline Safety is looking for a Technical Writer - someone who has mastery of technical writing, experience in understanding the differing needs of multiple audiences, and the ability to adapt their writing and content accordingly. The ideal candidate enjoys working closely with other team members and has the desire to tackle everything from writing and updating release notes to building out product manuals from scratch.

Skills/Qualifications/Education:

• A diploma or degree in related field (technical writing, information design, English, communications, etc.) or directly related experience.
• 2 to 5 years' experience as a Technical Writer.
• Experience writing and editing content for different audiences.
• Excellent organizational skills and high attention to detail.
• Great critical thinking and problem-solving skills with an ability to communicate complete ideas in clear, concise ways.
• Ability to manage multiple priorities in a high-growth, fast-paced environment with tight deadlines.
• Experience working at a medium to large-sized business and with cross-functional teams.
• Eligibility to work in Canada or the United States. Our team works business hours in the Mountain time zone.
• Experience managing localization and translations is a plus.
• Experience with HubSpot is a plus.

Responsibilities:

• Gather information from cross-functional teams including Product Management, Product Marketing, Engineering, UX, and Quality Assurance to write, edit, update, and publish Technical User Manuals, Getting Started Guides, articles, notifications, and reference materials.
• Work with technical teams to write, edit, update, and publish product release notes and incident summaries.
• Work with subject matter experts to ensure content is accurate and relevant.
• Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.
• Contribute to the development and maintenance of the Style Guide, Glossary, and templates.
• Contribute to the development of processes and best practices for content lifecycle management.
• Ensure that all content is technically aligned and has a consistent voice.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company (TSX: BLN).

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on exciting projects!

Job Rewards and Benefits