Software Quality Assurance Specialist
Civica UK Ltd, Canada
Job Description
Civica is a global leading public sector software provider, with more than 22 years of sustained growth.
We’re developing and delivering the technologies that are transforming our vital public services, across Government, Healthcare and beyond.
Requirements
We are looking to recruit a Software Quality Assurance Specialist for Civica’s Health amp; Care Team based in Winnipeg, Manitoba. The Software Quality Assurance Specialist will be responsible for precision manual testing of Civica’s advanced and industry leading healthcare software solution, Convergence Platform.
Due to specialty equipment required for testing, this position will work out of our Winnipeg office located at 109 James Ave, Winnipeg, MB, R3B0N6.
PrimaryResponsibilities
- Creating complex test plans and test cases by reviewing and validating business and technical requirements
- Executing software test plans/test cases for functional, system, interface, integration and regression testing
- Documenting and testing defects and validating against pass/fail criteria
- Maintaining and updating test data sets and testing plans
- Administering the internal and external release process / checklists
- Diligent documentation of test results and working with the fellow software development staff to quickly identify and correct software and documentation defects
- Capturing and reporting on quality assurance metrics to benchmark quality and assess risk levels before external product release
- Understand Civica Canada’s applications from an end-user’s perspective to enable the design of effective and relevant test plans and be able to provide pertinent tier 1 and tier 2 support
- Be the first line of user support during the Beta Release phase, providing troubleshooting and support advice to clients, assist and/or develop user acceptance test plans (where required)
- Upgrading and installing Beta software or assisting users
Secondary Responsibilities
- Review and providing feedback on end-user documentation
- Providing content for readme or release notes and creating client-consumable technical bulletins (to communicate known issues)
- Contributing and maintaining internal knowledgebase
- Developing scripts and/or tests cases for Automated testing
- Assisting with the maintenance of test lab (installing and configuring software sets, maintaining user accounts, backup up databases etc.)
- Training internal staff on the use, installation and troubleshooting of new releases
Qualifications / Certifications
The Software Quality Assurance Analyst must have the following formal IT qualifications:
- College Level Diploma in Computer Sciences or Computer Programming
- This individual must have an affinity for details, an ability to troubleshoot complex problems, have good oral and written communication skills (English) and have strong customer service and organizational skills.
- Database and/or SQL training or certifications
Qualifications in the following areas is considered a strong asset for the position
- Experience as a help desk analyst, automated testing tools, or other computer scripting languages
- Experience testing custom reports using Telerik Report Writer
- IIST Certified Software Test level CSTP-A or higher
Technical Skills amp; Experience
- A minimum of 5 years’ experience testing complex, rapidly changing enterprise level web-based healthcare software
- A minimum of 5 years’ experience creating test plans/test cases for functional, system, interface, integration and regression testing
- A minimum of 5 years’ experience testing data analytics
- A minimum of 5 years’ experience writing SQL queries
- A minimum of 5 years’ experience testing API’s using testing tools such as SoapUI and Postman
- Basic knowledge of application server environments, remote access tools such as RDP/VNC, Webex/Teams, VPN.
- Ability to install and configure 3rd party and Civica Canada software and apply service packs and hot fixes
- Excellent understanding of HTML5, JavaScript and CSS3
- Proficient in testing Rich Web Applications utilizing Angular technology
- Working knowledge of networking concepts
- Basic knowledge of scripting languages, such as Windows CMD .bat and PowerShell
- Proficient knowledge of Microsoft Office products including Outlook, MS Word, MS Excel, Browsers and PowerPoint
Benefits
- Salary: $72,000 - $85,000
- Benefits: Extended Health amp; Dental, Life Insurance, Long-term disability, Dependent Life Insurance, Accidental Death amp; Dismemberment
- Work hours: 37.5 Hours per week, Monday F